Shipping & Delivery

This Shipping and Delivery Policy (“Policy”) outlines the terms and conditions governing the shipping and delivery of products purchased from the website operated by FLORTEC STORE LIMITED (“we”, “us”, or “our”). By placing an order through our website, you acknowledge and agree to be bound by the terms of this Policy. Please review this Policy carefully before making a purchase.

1. Order Processing

All orders are processed within 1-3 business days (Monday to Friday, excluding public holidays in the United Kingdom). We strive to process and dispatch your order as promptly as possible; however, processing times may be extended during peak periods, promotional events, or due to unforeseen circumstances.

2. Shipping Destinations

We currently offer shipping to select countries and regions. During the checkout process, you may enter your shipping address to confirm if we deliver to your location. We reserve the right to restrict shipping to certain destinations at our sole discretion, and we will notify you promptly if we are unable to fulfill your order due to shipping restrictions.

3. Shipping Methods and Delivery Times

We offer various shipping methods to meet your needs, and the available options will be displayed during checkout. Delivery times are estimated and begin from the date of dispatch, not the date of order placement. Estimated delivery times are as follows:

  • Standard Shipping: Estimated delivery within 5-7 business days for domestic orders (United Kingdom) and 7-14 business days for international orders.
  • Express Shipping: Estimated delivery within 2-3 business days for domestic orders (United Kingdom) and 3-5 business days for international orders. Express shipping may not be available for all destinations.

Please note that estimated delivery times are provided for reference only and are not guaranteed. Delays may occur due to factors beyond our control, including but not limited to customs clearance procedures, carrier delays, weather conditions, or incomplete shipping information.

4. Shipping Costs

Shipping costs are calculated based on the shipping destination, shipping method selected, and the weight and dimensions of your order. The total shipping cost will be displayed clearly during the checkout process before you complete your purchase. We may offer free shipping promotions from time to time, and the terms and conditions of such promotions will be specified in the relevant announcement.

5. Shipping Address

You are responsible for providing accurate, complete, and current shipping information, including the correct recipient name, street address, postal code, and contact telephone number. We will not be liable for delays, non-delivery, or misdelivery caused by incorrect or incomplete shipping information provided by you. If you need to modify your shipping address after placing an order, please contact us immediately at [email protected]. We cannot guarantee that address changes will be possible once order processing has begun.

6. Customs and Duties

For international orders, your package may be subject to customs clearance procedures, and you may be required to pay customs duties, taxes, or other fees imposed by the destination country or region. These fees are the responsibility of the recipient and are not included in the product price or shipping cost. We have no control over these fees and cannot predict their amount. Customs policies vary by country, so please check with your local customs office for more information before placing an international order.

7. Delivery Confirmation

Delivery will be considered complete once the carrier confirms that the package has been delivered to the specified shipping address. In cases where a signature is required, delivery will be confirmed upon receipt of the recipient’s signature. You acknowledge that we are not responsible for packages that are lost, stolen, or damaged after delivery has been confirmed by the carrier.

8. Undelivered Packages

If a package is returned to us due to an incorrect address, undelivered after multiple attempts, or refusal of delivery, we will notify you via email. You may request a reshipment of the package, and additional shipping costs will apply. If we do not receive a response from you within 14 days of our notification, or if you choose not to request a reshipment, your order will be cancelled, and a refund will be issued (excluding any original shipping costs).

9. Changes to This Policy

We reserve the right to modify or update this Shipping and Delivery Policy at any time, in our sole discretion. When we make changes to this Policy, we will post the revised Policy on our website and update the “Last Updated” date at the bottom of this Policy. Your continued use of our website and placement of orders after the revised Policy is posted constitutes your acceptance of the changes. We encourage you to review this Policy periodically for any updates.

10. Contact Information

If you have any questions, concerns, or requests regarding our shipping and delivery services, please contact us at:

FLORTEC STORE LIMITED

LEEDS, Leeds City West Business Park-OfficeG05ResCo-work04

Service Email: [email protected]